Griswold Home Care (“Griswold,” “our,” “us,” or “we”) is committed to protecting the privacy and security of our website visitors (“you”).  We want you to understand how we collect, use, and disclose the information that we may collect from you. By using our website, www.griswoldcare.com (the “Website”), you are accepting the practices described in this policy. If you do not agree to any of the terms in this policy, you should not use the Website. 

Information Collection

When you use our Website, we may collect, store, and process various kinds of data, including Personal Information about you. “Personal Information” refers to information about you that can be used to identify you, such as your name, address, telephone number, e-mail address, credit card information, or transaction information.

Specifically, we may collect, store, or process information when you:

  • Submit a form on the Website;
  • Contact us with inquiries, including via email; or 
  • Voluntarily provide information. 

We may also collect certain information automatically, such as a domain name and IP Address. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.  See the section below called “Cookies” to learn more. 

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support. We may also use your information for the following purposes:

  • To process transactions;
  • To notify you about changes to our products or services we offer as well as changes to this policy;
  • For any other purpose with your consent;

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Website visitors is among the assets transferred.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. As a result, while we strive to protect your Personal Information, we cannot guarantee that it will be 100% secure. Your transmission of your information to our Platform thus is done entirely at your own risk.

Cookies

We use “cookies” and other technologies, such as web beacons, on this Website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our Website and identify repeat visitors to our Website. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our Website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Website. Our Website does not currently respond to “do not track” or similar signals.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose Personal Information, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our Griswold;
  • Protect and defend the rights or property of our Website and related properties; or 
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties.

We may also disclose your Personal Information as follows:

  • With affiliates, contractors, service providers, and other third parties we use to support our business;
  • With your consent;
  • With affiliates if you opt-in to receiving communications from affiliates;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us about the Website users is among the assets transferred; or 
  • To enforce any agreement, including any applicable terms of service;

Please keep in mind that whenever you voluntarily disclose Personal Information online – for example through discussion boards – that information can be collected and used by others. In short, if you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Website and to read the privacy statements of any other site that collects Personal Information. 

Surveys & Contests

From time-to-time our Website may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Your Choices 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Review, Correction, and Deletion. You may review, edit, or request deletion of the information we collected about you at any time by contacting us at the addresses listed at the end of this policy.  If your information has been shared with a third party, as described elsewhere in this policy, then that third party has received its own copy of your data.  If you have been contacted by one of these third parties and wish to correct or delete your information, please contact them directly.
  • Tracking Technologies and Advertising. Most browsers accept cookies automatically.  You may be able to set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. For instructions, check your browser’s technical information. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly. Please note that cookie-based opt outs must be performed on each device and browser that you wish to have opted out.  
  • Promotional Offers from the Company. If you do not wish to have your e-mail address/contact information used by Griswold to promote our own or third parties’ products or services, you can opt-out by clicking the unsubscribe link in the promotional email. This opt out does not apply to information provided to us as a result of a product, service or other purchase.
  • Targeted or Interest-Based Advertising. We may work with third-party advertising companies that collect and use information about your online activities across sites over time, in order to deliver more relevant advertising when you are visiting the Webite and elsewhere on the Internet.  This practice is known as interest-based advertising.  The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy at: www.networkadvertising.org/managing/opt_out.aspwww.youronlinechoices.eu/, or www.youradchoices.ca/, and www.aboutads.info/choices/.  You can also opt-out of targeted advertising directly on the advertising platform by visiting https://www.facebook.com/settings/?tab=adshttps://www.google.com/settings/ads/anonymous, and https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads. Note that electing to opt out will not stop advertising from appearing in your browser or applications.  It may make the ads you see less relevant to your interests.  If you delete, block, or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt-out choice.
  • Google Analytics.  We may use Google Analytics to improve our Website’s functions.  You can choose not to be included in Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
  • Text Message Opt-Out: If you are receiving text messages from us and wish to stop receiving them, simply respond with “STOP” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

International Visitors 

Our Site is hosted and operated in the United States (“US”).  By using this Site, you are consenting to the transfer of your personal information to the US.  If you are accessing our Site from outside the US, please be advised that US law may not offer the same privacy protections as the law of your jurisdiction. 

California Visitors

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@griswoldcare.com.

European Union Visitors

For our website visitors residing in the European Economic Area (EEA), the General Data Protection Regulation (“GDPR”) may be applicable.  The GDPR provides a framework for organizations to ensure protection of the personal information of European citizens and gives European citizens certain rights.  

Legal Basis for Processing 

If you are an individual located in the EEA, United Kingdom, or Switzerland, our legal basis for processing your personal information will depend on the personal information concerned and the specific context in which it is collected.  However, we will normally collect or process personal information from you only where: 

  • We have your consent to do so; or
  • We need the personal information to perform a contract with you (e.g. to deliver services).

In some cases, we may also have a legal obligation to process personal information from you or may need the personal information to protect your vital interest or those of another person.  If we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time in writing or as otherwise permitted. Please note that this does not affect the lawfulness of the processing based on consent before withdrawal, nor will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent. 

Retention 

We will retain your personal information for as long as is needed to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.  

Rights to Access and Control Your Personal Information

Individuals residing in the European Economic Area, United Kingdom, and Switzerland have certain rights to access and control their personal information.  These rights include:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • rights in relation to automated decision making and profiling.

To make sure a request, please email us at info@griswoldcare.com with subject line “data subject request.”

Users Only of Legal Age of Majority

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Services or on or through any of its features/register on the Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13 without verifiable parental consent, please contact us at info@griswoldcare.com.

Updates

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Contact Us

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (877) 268-3277 or via mail Attn: Privacy Officer, 510 E. Township Line Rd, Ste 210, Blue Bell, PA 19422.

please enter a zip code, or a more specifc location

Give us a call

1.800.GRISWOLD

*The Griswold service model varies depending on which state the office is in. In some states, our service is solely to refer thoroughly screened professional caregivers. In other states, we employ and supervise the caregivers. In every state, we're 100% focused on quality services and responsiveness to your needs. For each office, you'll see its service model and learn how we can best help you and your family with your home care needs. (See item 7 and item 19 of our current FDD for additional information.)