What a Supportive Home Care Employer Looks Like — From the Caregiver’s Perspective

Professional caregivers know that not all home care agencies are the same. Beyond hourly rates and schedules, long-term job satisfaction often comes down to how well an employer supports you — through training, communication, respect, and follow-through.

One of the clearest ways caregiver experience is measured across industries is through the Employee Net Promoter Score® (eNPS). Rather than focusing on perks or promises, this independent metric asks a simple, powerful question:

“How likely are you to recommend working for this organization to a friend?”

Recent survey results offer insight into what caregivers value most — and what a high-quality home care employer looks like in practice.

A Perfect 10: What Our Employee Net Promoter Score Reflects

In the most recent reporting period, Griswold Home Care – North San Diego received a perfect 10 Employee Net Promoter Score, with 100% of surveyed caregivers saying they would recommend employment with the organization.

For context, the home care industry average eNPS is approximately 7. While numbers never tell the full story, this difference reflects something meaningful: caregivers feel supported, respected, and confident enough in their experience to recommend the workplace to others.

Training That Builds Confidence — Not Just Compliance

One of the strongest themes in caregiver feedback is training. Caregivers consistently rated training at the highest possible level, highlighting:

• Hands-on, practical instruction
• Education specific to dementia and complex care needs
• Ongoing learning, not just initial onboarding

Many caregivers shared that this level of education was different from what they had experienced elsewhere — and that it directly improved their confidence and effectiveness in the field.

When caregivers feel prepared, they’re better equipped to provide calm, capable, and compassionate care.

Thoughtful Matching and Flexibility

Caregivers repeatedly noted that their preferences and needs are taken into account when assignments are made. This includes:

• Matching based on skills and experience
• Considering schedules, locations, and compatibility
• Willingness to adjust when a situation isn’t the right fit

This approach recognizes caregivers as professionals — not interchangeable workers — and supports long-term satisfaction and retention.

Communication and Office Support That Matters

Strong office support plays a major role in caregiver experience. Survey feedback reflects appreciation for:

• Open and honest communication
• Responsiveness when issues arise
• Feeling heard when feedback is shared

Caregivers also offered constructive input, which is an important part of a healthy workplace culture. Listening, adjusting, and improving are signs of an organization that takes caregiver experience seriously.

Recognition, Respect, and Human-Centered Leadership

Caregivers reported feeling recognized for their work and valued for their contributions. Simple but meaningful actions — checking in, acknowledging good work, and providing timely support — help create a culture where caregivers feel respected, not overlooked.

When caregivers feel supported as people, not just employees, it shows in the quality and consistency of care they provide.

Why This Matters to Caregivers

A strong eNPS score isn’t about bragging rights. It’s about what happens day to day:

• Feeling prepared for your assignments
• Knowing someone will answer the phone when you need support
• Working for an organization that invests in your growth

For caregivers seeking a workplace where training, communication, and respect are priorities — not afterthoughts — these survey results provide a meaningful data point.

Interested in Learning More?

If you’re a professional caregiver looking for a supportive home care agency in San Diego that values training, communication, and caregiver well-being, we welcome the conversation. Whether you’re early in your search or exploring a change, our team is happy to share more about our approach and answer your questions.

Reach out to our North San Diego office to learn more about current opportunities and what working in a caregiver-centered organization can look like.

Because when caregivers are supported, everyone benefits — especially the people we serve.